Support

Email support@studioconnectpilates.com. We answer within two working days, usually sooner.

Common questions

A studio has not replied

Studios see interest as soon as it arrives, but they are running classes and cannot always answer immediately. Cover is often filled by whoever replies first, so it is worth expressing interest in more than one opportunity.

I am not seeing any matches

Matching uses your qualifications, your travel radius and your stated availability. If nothing is showing, widen the radius or check that your availability is up to date. Opportunities from a studio you run yourself are deliberately excluded.

I am not getting notifications

Check Settings inside the app first. If notifications are off there, turn them on. If they are on and nothing arrives, the permission may have been declined at the system level — on iOS, Settings → Studio Connect → Notifications; on Android, Settings → Apps → Studio Connect → Notifications. Notifications always appear in the app regardless.

Something about payment or a contract

Rates, terms, invoices and insurance are agreed directly between the studio and the instructor. Studio Connect is not a party to them and cannot arbitrate. We can help with anything to do with the app itself.

Reporting someone

Use the report option on a profile or conversation, or email support@studioconnectpilates.com. Reports are read by a person, not a filter.

Data protection

For access, correction, erasure or anything else under UK GDPR, write to privacy@studioconnectpilates.com. See the privacy policy for the full detail.