Terms of Service
1. Who we are and what we do
Studio Connect ("we", "us", "the platform") provides a technology platform that introduces
Pilates studios to Pilates instructors for cover shifts, recurring teaching work and
permanent roles.
We provide a technology platform for introductions only.
We are not:
- a recruitment agency or employment business
- a staffing agency
- an employer or joint employer of any instructor
- a training provider or awarding body
- a party to any agreement you reach with another user
Everything that follows an introduction — contracts, rates, payment, invoicing, tax,
insurance, employment status, health and safety, supervision and working arrangements —
is agreed and managed directly between the studio and the instructor. We are not
involved in those arrangements and take no fee from them.
2. Eligibility
You must be 18 or over and legally able to enter into contracts. If you register on
behalf of a business, you confirm you are authorised to bind that business.
3. Your account
You are responsible for the accuracy of everything on your profile and for keeping your
login details secure. One person or business, one account. You must tell us promptly if
you believe your account has been accessed without your permission.
4. What we do not do
We do not:
- employ or engage instructors
- guarantee that any qualification is genuine, current or sufficient
- guarantee that any instructor is suitable, competent or safe for any particular class,
client group or setting
- verify professional competence, teaching quality or technique
- verify that any insurance policy exists, is valid, is in force or provides adequate cover
- guarantee that any instructor will be available, will attend, or will perform to any standard
- guarantee that any opportunity is genuine, will proceed, or will be paid
- carry out DBS checks, right-to-work checks, reference checks or qualification checks
- supervise, direct or control how any instructor teaches
Where a badge appears on a profile stating that a document has been uploaded, it means
only that a document of that type was supplied to us and appeared to be a document of
that type. **It is not a statement that we have verified its authenticity, validity,
currency or sufficiency.**
5. Studio responsibilities
If you use the platform as a studio, you are responsible for:
- carrying out your own due diligence on every instructor before engaging them, including
checking qualifications, insurance, right to work and any DBS or safeguarding
requirements that apply to your setting
- your own hiring, engagement and contracting decisions
- determining the correct employment status and complying with your obligations
- inducting, supervising and managing instructors while they work at your studio
- health and safety, equipment safety, insurance and safeguarding at your premises
- the accuracy of every opportunity you post, including that it is a genuine opportunity
6. Instructor responsibilities
If you use the platform as an instructor, you are responsible for:
- the accuracy of your profile, qualifications, experience and availability
- holding and maintaining appropriate professional and public liability insurance where
it is required for the work you accept
- your own professional conduct, technique, safeguarding practice and continuing development
- your own tax, National Insurance and any regulatory obligations
- turning up to work you have agreed to, and telling the studio promptly if you cannot
7. Communication rules
The platform is not a general messaging or networking service. Messaging is unlocked
only when there is a genuine opportunity:
- a studio may invite an instructor to discuss a specific listed opportunity, and
only where that instructor matches it; or
- an instructor may apply to a specific listed opportunity.
Every conversation is tied to one opportunity. Cold messaging, general networking
messages, marketing, recruitment for other platforms, and messages unrelated to a listed
opportunity are prohibited and may result in suspension.
8. Acceptable use
You must not:
- post false, misleading or duplicated information, or impersonate anyone
- post an opportunity that is not genuine, or use a listing to advertise something else
- use the platform to sell services, courses, products or memberships to other users
- harass, discriminate against, threaten or abuse any user
- scrape, bulk-export or resell platform data, or attempt to circumvent the matching rules
- upload unlawful, infringing or inappropriate content
- attempt to interfere with the security or operation of the platform
9. Content you upload
You keep ownership of your content. You grant us a non-exclusive, worldwide, royalty-free
licence to host, store, reproduce and display it for the purpose of operating the platform.
You confirm you have the right to upload it, including any photographs of other people.
10. Fees
Studios pay a subscription to post opportunities and contact instructors. Instructors use
the platform free of charge. Subscription terms, renewal and cancellation are shown at the
point of purchase. We do not take any commission, finder's fee or percentage of what a
studio pays an instructor.
11. Suspension and termination
We may suspend or close an account that breaches these terms, that we reasonably believe
is being used fraudulently or unsafely, or that is the subject of credible reports. You
may close your account at any time from Settings.
12. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence,
for fraud, or for anything that cannot lawfully be limited.
Subject to that: we provide the platform "as is"; we are not liable for the acts,
omissions, conduct, competence, honesty or performance of any user; we are not liable for
any loss arising from an engagement, class, injury, dispute, non-payment or cancellation
between a studio and an instructor; and we are not liable for indirect or consequential
loss, loss of profit, loss of business or loss of opportunity.
Where we are liable, our total liability to you in any 12-month period is limited to the
greater of £100 and the total fees you paid us in that period.
13. Disputes between users
Disputes between a studio and an instructor are between those parties. We are not a party
to them, cannot arbitrate them, and are not responsible for resolving them. We may, at our
discretion, act on reports where our rules have been breached.
14. Changes
We may update these terms. If a change is material we will notify you and ask you to
accept the new version before continuing to use the platform.
15. Law
These terms are governed by the laws of England and Wales, and the courts of England and
Wales have exclusive jurisdiction.
16. Contact
support@studioconnectpilates.com