Delete your account
You can delete your account yourself, from inside the app or the website. You do not need to ask us, and nobody will try to talk you out of it.
In the app or on the web
Your account is closed immediately. You are signed out on every device and your profile stops appearing to anyone.
If you cannot sign in, email privacy@studioconnectpilates.com from the address on the account and we will do it for you within 30 days, usually the same week.
What is deleted
- Your profile, photo and biography
- Your qualifications, availability and travel preferences
- Any verification documents you uploaded
- Your studio profiles, if you run any, and their listings
- Your notification tokens, so nothing can reach your devices
What is kept, and why
A small amount is kept because deleting it would misrepresent something that happened to somebody else, or because the law requires it.
- Messages you sent remain in the other person's conversation, shown as from a deleted account. Removing them would leave the other side of a conversation they took part in with half the words missing.
- The fact that a booking took place is kept without your personal details, so a studio's own record of who covered a class stays intact.
- Records we are legally required to retain, such as moderation decisions and anything relating to a report, for as long as the law requires and no longer.
None of it identifies you to another user after deletion.
Getting your data first
Export everything before you delete: Settings → Privacy & data → Download my data. You will get a machine-readable file of everything held about you. Once the account is deleted this is no longer possible.
How long it takes
The account closes immediately. Erasure from our systems completes within 30 days, and from backups within 90 days as those backups age out — we do not reach into a backup to edit it, because that would compromise the backup for everyone else.